Technical Solutions Specialist

2 weeks ago

Los Angeles, California, United States Paragon Full time
About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Paragon. As a key member of our organization, you will play a critical role in driving customer success and product adoption.

Key Responsibilities
  • Customer Interaction and Technical Support
    • Directly engage with customers to accelerate their onboarding process, helping them quickly learn and gain value from our platform.
    • Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues.
    • Pair and partner with customers as they develop workflows, install our SDK, and author Paragraph-based workflows - ensuring they implement Paragon optimally and with an eye towards scaling.
    • Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness.
  • Cross-Functional Collaboration
    • Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements.
    • Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals.
  • Iteration and Initiative
    • Drive initiatives aimed at improving the customer adoption and product usability.
    • Create and maintain technical documentation and training resources that empower both customers and internal teams.
    • Advocate for and implement solutions that enhance both the product and the customer experience.
Requirements
  • 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction.
  • Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams.
  • A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality.
  • Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.
About Paragon

Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience. Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.

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