Bilingual Customer Service Representative
3 days ago
Job Location: Philadelphia, PA - Philadelphia, PA
Remote Type: Fully Remote
Position Type: Full Time
Salary Range: $15.50 - $17.00 Hourly
Job Category: Customer Service
Job Title: Bilingual Customer Service Representative
About the RoleGetInsured is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing technical support.
Key Responsibilities:
- Manage customer accounts and provide technical support
- Deliver the highest level of customer service experience consistently
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Requirements:
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
What We Offer:
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Preferred Experience:
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
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