Bilingual Intake Coordinator
7 days ago
We are seeking a highly motivated and customer-oriented Bilingual Intake Specialist to join our Personal Injury Practice. As the first point of contact for our clients, this individual will be responsible for making a wonderful first impression, discussing services with clients, and determining whether the caller meets our case criteria.
Key Responsibilities:- Manage a high-volume intake system
- Respond to all intakes in a timely manner
- Properly document all events and communications
- Conduct lead screenings
- Prepare, send, and explain retainer agreements to clients
- Work with the other Legal Intake Specialists to accomplish special projects
- Proactively look for ways to improve and strengthen the Intake system
- Experience in legal and/or call center field preferred
- Highly proficient in Microsoft Suite, including Word, Excel, and Outlook
- Bilingual (must be able to read and speak English & Spanish fluently)
- High School Diploma
- Managerial experience in a legal and/or call center setting is preferred
- Experience with lead and/or case management software programs, preferred
- Full-time benefits, including 401(k), dental insurance, flexible schedule, health insurance, health savings account, life insurance, paid time off, and referral program
- Hybrid work schedule available after 90-day training period
We are an Equal Employment Opportunity Employer that values diversity in our workplace. If you are a motivated and customer-oriented individual who is fluent in English and Spanish, we encourage you to apply for this exciting opportunity.
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Bilingual Intake Coordinator
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Bilingual Intake Coordinator
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Bilingual Intake Coordinator
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