Manufacturing Customer Service Representative

1 week ago


Madison, Wisconsin, United States Argus Technical Services Full time
Job Summary

We are seeking a highly skilled Manufacturing Customer Service Representative to join our team at Argus Technical Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information to resolve issues and meet customer needs.
  • Process work orders, ensuring accuracy and efficiency in data entry and paperwork.
  • Coordinate and perform filing for customer service, accounting, and purchasing departments.
  • Monitor and distribute faxes, ensuring timely and accurate communication with customers and internal teams.
  • Provide clerical support to other departments as needed, maintaining a high level of professionalism and attention to detail.
  • Assist with daily shipping paperwork, shipment tracking, and other related tasks to ensure seamless operations.
Requirements
  • Minimum 1 year of prior experience in a data entry or receptionist role in an office environment.
  • Pleasant and articulate phone voice, with excellent communication and interpersonal skills.
  • Able to work under tight deadlines in a fast-paced environment, with a high level of adaptability and flexibility.
  • Quick learner, with the ability to retain details and maintain accuracy in data entry and paperwork.
  • Exceptional attention to detail, with a focus on quality and precision in all aspects of the job.
  • Fluent in all Microsoft Office products and data entry software.
  • Ability to work independently in an open office environment, with a high level of autonomy and self-motivation.
What We Offer

We offer a competitive wage commensurate with direct experience, skills, and time spent in the manufacturing industry. Our benefits package includes 4 different health insurance plan options, dental and vision insurance, a 401(k) plan, and more. We also offer paid time off, 6 paid company holidays, and an Employee Assistant Program for all employees.



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