Guest Services Supervisor

2 weeks ago

Marble Falls, United States Travel + Leisure Co. Full time
Unlock Your Potential as a Guest Services Supervisor

At Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Services Supervisor, you'll play a vital role in ensuring our resorts exceed expectations. Your leadership skills will empower your team to provide top-notch service, anticipate guest needs, and resolve issues efficiently.

Your Key Responsibilities:
  • Lead daily front- and back-of-house operations, ensuring seamless guest experiences.
  • Provide expert guidance on guest check-in and check-out procedures, analyzing reports to optimize processes.
  • Maintain accurate room inventory, making adjustments as needed to meet guest and financial requirements.
  • Administer schedules, ensuring all guest, associate, and financial needs are met.
  • Develop and coach team members to deliver exceptional customer service, exceeding guest expectations.
  • Support customer service standards, communicating reservation flag information effectively.
What We're Looking For:
  • A valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills, with a proven track record of coaching, mentoring, and training staff.
  • Excellent verbal and written communication, as well as exceptional hospitality service skills.
  • Working knowledge of computer software programs, including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management-level experience.
  • 1 year of hotel, timeshare, or hospitality service experience.
Why Choose Us:

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.

We're an equal opportunity employer, committed to creating an inclusive environment where everyone can thrive. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and location of the position for which you are applying.

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