Guest Services

4 months ago

Granite Falls, United States Prairie's Edge Casino Resort Full time
Description

POSITION SUMMARY

Work as part of a team to provide excellent customer service and guest service information to guests of Prairie's Edge Casino Resort.

Hiring for Part time. Shifts will include evenings, weekends, and Holidays.

ESSENTIAL FUNCTIONS

•Accurately enters guest information in database.

•Issues players cards to guests.

•Ability to work with disgruntled customers maintaining a friendly, professional disposition at all times.

•Accurately enters data into computer database when issuing coupons and/or players club redemptions.

•Knowledgeable in the operation of the kiosk and current promotional programs

•Professionally, courteously, and accurately answer guests questions.

•Market promotions to guests.

•Makes and answers telephone calls for Guest Services and responds professionally and courteously.

•Makes various announcements over the loudspeaker in a clear, pleasant tone.

•Assists with and maintains inventory, direct mailings, telemarketing, and coat check.

POSITION QUALIFICATIONS

•Accuracy - Ability to perform work accurately and thoroughly.

•Accountability - Ability to accept responsibility and account for his/her actions.

•Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

•Communication, Oral - Ability to communicate effectively with others using the spoken word.

•Customer Oriented - Ability to take care of the customers' needs while following company procedures.

•Friendly - Ability to exhibit a cheerful demeanor toward others.

•Organized - Possessing the trait of being organized or following a systematic method of performing a task.

•Responsible - Ability to be held accountable or answerable for one's conduct.

Shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight - 8:00 a.m. We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k - with a company match.

Requirements

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: 3 plus months of experience in customer service

Computer Skills: General, basic knowledge and experience with a computer; ability to learn new software quickly; excellent telephone skills required.

Certifications & Licenses:Must pass State and Federal Background check and a Pre-Employment drug screen.

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