Collections and Retention Agent

3 weeks ago


Norfolk, Virginia, United States Life Protect 247 Full time
About the Job

We are seeking a highly motivated Collections and Retention Agent to join our team at Life Protect 24/7. In this role, you will play a critical part in helping our customers achieve their goals by providing exceptional customer service.

You will be responsible for making and receiving calls from customers to update their service or account for our medical and security alert system. You will also handle inbound and outbound calls in a respectful and professional manner, listening to customers' concerns and offering solutions to increase shipped units.

Key Responsibilities:

  • Handle inbound and outbound calls to provide exceptional customer service.
  • Listen to customers' concerns and offer solutions to increase shipped units.
  • Handle customer complaints and identify escalated issues to report to management.
  • Process sales and cancellations while offering savings opportunities and switching the form of payment when applicable.

What We Offer:

  • Competitive Pay: $18-$22 per hour (paid hourly + commission)
  • Weekly Pay
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, AD&D, and Life Insurance
  • HSA Options
  • 401k with Company Match

Requirements:

  • Must be at least 18 years old
  • High school diploma or equivalent
  • Strong computer and interpersonal communication skills
  • 1-2 years of customer service experience in a call center, service industry, or retail sales

Estimated Salary: $40,000 - $50,000 per year

Life Protect 24/7 values diversity and inclusion in the workplace and encourages applications from all qualified candidates.



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