Assistant Community Director

3 days ago

Norfolk, Virginia, United States The Monument Companies Full time

About Us: The Monument Companies is a subsidiary of The Monument Companies, a growth-oriented organization that provides fully integrated real estate development, construction, and property management services to its clients across Virginia.

Our Team: We value our employees' ability to work independently and enjoy being able to work without being micromanaged. Our team is collaborative, creative, and hardworking, and we thrive on a positive attitude and great problem-solving skills.

Role Overview: This role is responsible for supporting the Property Manager and assuming a leadership role in their absence. The ideal candidate will have excellent communication and problem-solving skills, and will be responsible for the overall operation and day-to-day implementation of policies, procedures, and programs to ensure a well-managed community.

Key Responsibilities:

  • Actively involved in collection procedures and courts process.
  • Distribute company or community-issued notices.
  • Update and maintain reports so that accurate resident and property statistics are reflected.
  • Efficient and timely processing of all required administrative items.
  • Responsible for overseeing proper maintenance of all resident and property files.
  • Responsible for reporting unusual or extraordinary circumstances regarding the property or residents that need to be addressed by property manager or upper management.
  • Courteous, efficient handling of resident inquiries.
  • Communicate professionally and effectively with prospects, residents, co-workers, and vendors.
  • Ensure timely response to all communications, including voicemails and emails.
  • Meet collection-related deadlines on the Legend operations calendar.
  • Work with other property management staff to ensure that turned units are ready for move-ins.
  • Utilize excellent problem-solving, listening, and deductive reasoning skills.
  • Deliver top-notch service to help insure the highest level of customer satisfaction and retention possible.
  • Be knowledgeable of lease terms, specification, and all community policies.
  • Become proficient with the Yardi System.
  • Work with Marketing & Technology Specialist to create and analyze property marketing efforts.
  • Be prepared to fill in where needed in the absence of the Property Manager.

Benefits:

  • We offer generous benefits including health, dental, vision, life insurance, short-term and long-term disability, a 401(k) plan, 3 weeks of paid time off (PTO) per year, paid holidays, and a company phone.
  • We value our employees' ability to work independently and enjoy being able to work without being micromanaged.
  • We provide a great work environment where hard work is recognized and rewarded.

Requirements:

  • Valid Driver's License
  • The ability to have and maintain a driving record that is deemed acceptable by the company's insurance carrier to drive a company vehicle and/or drive a personal vehicle on company business may be required depending on the assigned property
  • Reliable transportation
  • High School diploma or equivalent
  • Ability to become Fair Housing certified
  • At least 1 year of experience in leasing, property management, or related sales/customer service field
  • Proficiency in Microsoft software such as Excel, Word, and Outlook

Estimated Salary Range: $19-$21 per hour based on experience.

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