Tax Office Associate Team Leader

4 weeks ago


Lancaster, California, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As an Associate Team Leader, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
What We Offer

At H&R Block, we offer a competitive salary and benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also offer a range of employee discounts and perks, including access to our virtual fitness center and employee assistance program.



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