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Multi-Unit Team Leader

1 month ago

Lancaster, California, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

At H&R Block, we're seeking a seasoned leader to join our team as a Multi-Unit Team Leader. This role is responsible for providing leadership and guidance to our customer-centric teams in multiple tax offices, driving growth and excellence in our operations.

About the Role:
  • Lead and develop a team of associates to deliver exceptional client experiences and achieve business objectives.
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets.
  • Manage office staffing, operations, and logistics for multiple offices, ensuring seamless execution and high-quality results.
  • Collaborate with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Travel between offices as required to ensure effective leadership and support.
About You:
  • Proven people management experience, with a track record of growing and developing associates.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Excellent interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficient with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
What We Offer:
  • A competitive salary and benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment that values diversity and inclusion.
  • Opportunities for career growth and development within the company.
How to Apply:

If you're a motivated and results-driven leader with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.