Data Entry and Customer Service Specialist

3 weeks ago


Atlanta, Georgia, United States Emerald Logistix Full time
About Emerald Logistix
At Emerald Logistix, we strive to deliver exceptional customer experiences through our integrated approach to data-driven decision making and multi-channel strategies. Our team is dedicated to maximizing brand exposure, reach, and customer engagement while ensuring data integrity and accuracy.

Job Description
The Data Entry and Customer Service Specialist position is a key role in our organization, requiring a detail-oriented individual with strong customer service skills to provide administrative support by accurately entering, updating, and maintaining data in our company databases. This role also involves assisting customers with inquiries, resolving issues, and maintaining records of customer interactions.

Responsibilities
• Accurately enter and update customer information in our databases and systems
• Handle customer inquiries via phone, email, or chat, providing accurate and timely information
• Resolve customer issues or direct them to the appropriate department for further assistance
• Maintain records of customer interactions and follow up on unresolved issues
• Ensure data integrity by reviewing, correcting, or verifying information as necessary
• Assist with general administrative tasks such as filing, scanning, and document management
• Collaborate with other departments to ensure smooth data flow and consistent customer service
• Generate reports based on data entry and customer interaction statistics
• Identify areas for improvement in customer service and data entry processes
• Maintain confidentiality of customer information at all times

Qualifications
• High school diploma or equivalent
• Previous experience in data entry or customer service preferred
• Strong typing and data entry skills with a high level of accuracy
• Proficiency in Microsoft Office (Word, Excel) and familiarity with CRM systems
• Excellent communication and customer service skills
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and ability to work independently
• Problem-solving skills and a proactive approach to assisting customers

Benefits
• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off (PTO) and holidays
• Professional development opportunities
• Employee wellness programs
• Flexible work schedule options
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