Customer Service Representative

1 week ago


Middletown, Delaware, United States Shore Stop Full time
Overview

As a Mid/Second Shift Associate at Shore Stop, you'll be the face of our convenience store and gas station during the bustling midday and early evening hours. You'll provide top-notch service to a diverse range of customers, from lunchtime regulars to evening commuters. If you thrive in a lively environment and enjoy being part of the daytime and early nighttime community, this role offers the perfect blend of pace and interaction.



Responsibilities
  • Deliver exceptional customer service, ensuring every customer leaves happier than when they arrived.
  • Manage the store's appearance and stock during peak hours, keeping everything organized and appealing.
  • Handle a high volume of transactions with efficiency and a friendly attitude.
  • Ensure a secure and safe shopping environment during the varied dynamics of the mid/second shift.
  • Work seamlessly with colleagues to handle the unique pace and challenges of the afternoon and early evening.
  • Maintain high standards of store cleanliness, including regular upkeep of the coffee station, restrooms, and outdoor areas.
  • Manage stock levels and assist in inventory processes, ensuring the store is well-equipped for customer needs.
    • Other duties as assigned

    Qualifications
    • Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
    • Must be able to work weekends and holidays, embracing the full rhythm of retail.
    • Ability to read, write, speak, and understand English effectively.
    • Basic math skills required, including addition, subtraction, division, and multiplication.
    • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
    • Must pass a pre-employment drug screen and be subject to a criminal history background check.
    • Personable and positive, with a friendly demeanor and a knack for making people feel welcome.
    • Detail-oriented, with a focus on the little things that make a big difference in a customer's experience.
    • Reliable and responsible, with a reliable presence during the critical midday and early evening hours.
    • Flexible and adaptable, with a willingness to take on a variety of tasks in our fast-paced environment.
    • Previous experience in retail or customer service is appreciated, but not required.


Benefits: For information on benefits offered, please click on the hyperlink



Equal Opportunity EmployerShore Stop is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.



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