Customer Service Representative

4 weeks ago


Middletown, Delaware, United States Willow Grace Veterinary Hospital Full time
Job Opportunity

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Willow Grace Veterinary Hospital.

Key Responsibilities:

  • Efficiently schedule appointments and manage client interactions.
  • Provide compassionate and helpful responses to client inquiries.
  • Greet and check in/out clients, ensuring a smooth and welcoming experience.
  • Discuss payment options with clients clearly and professionally.
  • Assist with end-of-life paperwork and provide empathetic support during difficult moments.
  • Maintain a clean and welcoming environment for our clients and their pets.
  • Perform other duties as needed to support a positive and organized clinic atmosphere.

Requirements:

  • Exceptional customer service skills, with an emphasis on compassion and empathy.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong communication skills and a team-oriented mindset.
  • Previous experience in a veterinary or medical setting is a plus but not required.

Why Work with Us:

  • Be part of a compassionate, supportive team that truly cares about pets and their owners.
  • Opportunities for growth and learning in a nurturing environment.


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