Cage Operations Specialist

2 weeks ago

Louisburg, North Carolina, United States Golden Acorn Casino & Travel Center Full time
Job DescriptionSUMMARY:
Responsible for assisting patrons and colleagues with financial transactions while ensuring the accurate balancing of various cash drawers within the Casino Cage Department, maintaining precision throughout all stages of the balancing process.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of responsibilities is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this classification. It does not imply that all positions within the classification perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
  • Delivers smooth, courteous, and efficient service to guests in the execution of assigned duties, including greeting guests, assisting them at the cage area, addressing guest complaints, and promoting club membership.
  • Supports Casino promotions, transportation services, and special events as required.
  • Issues complimentary play to club members within authorized limits.
  • Accurately balances assigned cash drawers.
  • Cashes chips and gaming tokens into currency for customers in a timely and courteous manner.
  • Cashes approved checks and processes cash advances.
  • Exchanges foreign currency, calculating accurate exchange rates for various currencies received.
  • Maintains a thorough knowledge of facilities and special events on property to advise customers accordingly.
  • Assists other Guest Service Hosts within the Cage/Club as necessary.
  • Facilitates communication by attending regularly scheduled departmental meetings.
  • Accountable for the accuracy and thoroughness of departmental records and reports.
  • Maintains a consistent and regular attendance record.
  • Keeps a clean working environment and ensures work areas are consistently stocked.
  • Resolves minor customer disputes related to the department.
  • Registers new guests into the Players Club membership at the assigned work area and prints club cards upon request.
  • Assists customers with locked accounts.
  • Handles cash banks for other authorized departments, ensuring all banks and paperwork are secured.
  • Processes payouts for jackpots, giveaways, and handpays, ensuring all documentation is accurate and accounted for.
  • Maintains confidentiality at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
A High School diploma or GED is required. Some college coursework in Banking and Finance or a related field is preferred.
SPECIAL QUALIFICATIONS:
Effective communication skills are essential. Must be highly numbers-oriented and proficient with computers.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret basic instructions provided in written, oral, or diagram form. Ability to respond to common inquiries or complaints from customers.
MATHEMATICAL SKILLS:
Ability to perform basic arithmetic operations using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense reasoning to a variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools, or controls. The Employee may occasionally be required to reach with hands and arms, and to sit, climb, or balance; and stoop, kneel, crouch, or crawl.
The Employee is regularly required to stand for extended periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Employee is regularly exposed to risks associated with computer use, as a significant portion of the workday is spent working on spreadsheets or inputting data into the computer system.
The noise level in the work environment is typically loud.

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