Service Operations Manager
4 weeks ago
North Central Utility is seeking a highly skilled and experienced Service Operations Manager to lead our service operations team across 9 dealership locations in WI, MN & ND.
We offer a comprehensive benefits package, including competitive salary, bonus potential, regular schedules, medical, dental & vision benefits, 401k & profit sharing, training, support, and ongoing career development with opportunities for growth.
The ideal candidate will have 10 years of heavy-duty truck and/or trailer repair experience, 5 years of heavy-duty shop management experience, and excellent verbal and written communication skills.
Key Responsibilities:
- Lead team of 9 service managers, 60+ technicians
- Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
- Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
- Implement a safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
- Ensure a clean & safe working environment at all shop locations
- Expect and achieve 100% compliance with PPE use
- Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
- Work with HR manager & recruiter to maintain appropriate staffing levels in shops
- Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
- Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
- Work collaboratively with parts operations team to achieve company goals
- Participate in vendor and company sponsored management meetings
- Provide training and coaching for service management team and technicians
- Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
- Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
- Coordinate vendor trainings for service team
- Work closely with factory and supplier field service & warranty teams
- Conduct regular online meetings to share info between locations
- Keep abreast of market conditions and NCU competitiveness in markets served
- Develop annual plan to outline current and future needs, problems and opportunities
- Help identify and create improved organizational and department level processes
- Manage days-to-close, productivity, profitability and other department metrics
- Assist Owners as needed
Requirements:
- Positive attitude, strong work ethic, competitive spirit and passion to provide solutions
- Previous experience required: 10 years heavy-duty truck and/or trailer repair experience, 5 years heavy-duty shop management experience (or equivalent)
- Multi-store management experience preferred
- Excellent verbal and written communication skills
- Proficient with technology and computer use
- Experience with: Excel, Word, PowerPoint & Microsoft Teams
- Strong knowledge of welding, fabrication and trailer construction & repair
- Able to learn and become proficient with the system operating software
- Working knowledge of accounting including accounts payables, receivables & financials
- Proven leadership skills
- Strong mechanical aptitude
- Clean driving record
- Ability to walk, sit, stand and perform the duties of the position
Driving Requirements:
- Driving is a duty of this job
- Driver's License (Required)
Travel: 60% travel to branch locations (MN, WI, ND)
Benefits:
- 401(k)
- 401(k) matching & profit sharing
- FSA
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Company vehicle
- Training and professional development opportunities
Job Type: Full-time
Schedule:
- Day shift
- Monday - Friday
- No weekends
Education: Associate or Bachelor's degree (Preferred)
Experience:
- Previous experience in related field required (10 yrs.)
- Experience managing people required (5 yrs.)
Supervisory Responsibilities: Yes
Pay: Based on experience
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