Service Operations Manager

4 weeks ago


Madison, Wisconsin, United States North Central Utility Full time
Job Description

North Central Utility is seeking a highly skilled and experienced Service Operations Manager to lead our service operations team across 9 dealership locations in WI, MN & ND.

We offer a comprehensive benefits package, including competitive salary, bonus potential, regular schedules, medical, dental & vision benefits, 401k & profit sharing, training, support, and ongoing career development with opportunities for growth.

The ideal candidate will have 10 years of heavy-duty truck and/or trailer repair experience, 5 years of heavy-duty shop management experience, and excellent verbal and written communication skills.

Key Responsibilities:

  • Lead team of 9 service managers, 60+ technicians
  • Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
  • Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
  • Implement a safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
  • Ensure a clean & safe working environment at all shop locations
  • Expect and achieve 100% compliance with PPE use
  • Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
  • Work with HR manager & recruiter to maintain appropriate staffing levels in shops
  • Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
  • Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
  • Work collaboratively with parts operations team to achieve company goals
  • Participate in vendor and company sponsored management meetings
  • Provide training and coaching for service management team and technicians
  • Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
  • Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
  • Coordinate vendor trainings for service team
  • Work closely with factory and supplier field service & warranty teams
  • Conduct regular online meetings to share info between locations
  • Keep abreast of market conditions and NCU competitiveness in markets served
  • Develop annual plan to outline current and future needs, problems and opportunities
  • Help identify and create improved organizational and department level processes
  • Manage days-to-close, productivity, profitability and other department metrics
  • Assist Owners as needed

Requirements:

  • Positive attitude, strong work ethic, competitive spirit and passion to provide solutions
  • Previous experience required: 10 years heavy-duty truck and/or trailer repair experience, 5 years heavy-duty shop management experience (or equivalent)
  • Multi-store management experience preferred
  • Excellent verbal and written communication skills
  • Proficient with technology and computer use
  • Experience with: Excel, Word, PowerPoint & Microsoft Teams
  • Strong knowledge of welding, fabrication and trailer construction & repair
  • Able to learn and become proficient with the system operating software
  • Working knowledge of accounting including accounts payables, receivables & financials
  • Proven leadership skills
  • Strong mechanical aptitude
  • Clean driving record
  • Ability to walk, sit, stand and perform the duties of the position

Driving Requirements:

  • Driving is a duty of this job
  • Driver's License (Required)

Travel: 60% travel to branch locations (MN, WI, ND)

Benefits:

  • 401(k)
  • 401(k) matching & profit sharing
  • FSA
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Paid holidays
  • Company vehicle
  • Training and professional development opportunities

Job Type: Full-time

Schedule:

  • Day shift
  • Monday - Friday
  • No weekends

Education: Associate or Bachelor's degree (Preferred)

Experience:

  • Previous experience in related field required (10 yrs.)
  • Experience managing people required (5 yrs.)

Supervisory Responsibilities: Yes

Pay: Based on experience



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