Service Operations Manager

4 weeks ago


Madison, Wisconsin, United States Trek Bikes Full time

Service Manager Job Description

About the Role

We are seeking a highly skilled Service Manager to lead our Service Center team at Trek Bikes. As a Service Manager, you will be responsible for ensuring that every customer has an exceptional experience at our store.

Key Responsibilities

  • Manage the Service Center operations, including workflow, staffing, and KPIs.
  • Train and develop your team to deliver Trek's signature hospitality.
  • Engage with customers to recommend the right service at the right time.
  • Manage and control service costs, keep service orders organized, and ensure a clean and efficient department.
  • Develop and implement processes to improve efficiency and customer satisfaction.

Requirements

  • 3+ years of bicycle service center experience.
  • Excellent communication and leadership skills.
  • Ability to plan effectively and stay a step ahead of your shop's needs.
  • Commitment to delivering the best possible experience for every customer.
  • Active learning engine and willingness to attend Trek Service classes in Waterloo, WI.

Trek Benefits

  • Flexible and fun company culture.
  • Competitive health care.
  • PPO & HDHP medical plan options, Dental insurance, Vision insurance.
  • Flexible Spending Accounts (FSA).
  • Free life insurance & optional term life insurance.
  • Competitive vacation package.
  • 401(k) with match and Employee Stock Ownership Plans (ESOP).
  • 12 weeks of maternity leave with 100% pay.
  • Paid company holidays.
  • Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs).
  • Employee discounts on all product.
  • Deep partner retail discounts.

We are an Equal Employment Opportunity Employer

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.



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