Banking Operations Manager

4 weeks ago


Madison, Wisconsin, United States BMO (Bank of Montreal) Full time
Job Summary

We are seeking a highly skilled Banking Operations Manager to join our team at BMO (Bank of Montreal). As a key member of our retail banking sales and service team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Sales and Service: Develop and execute sales and service strategies to drive business growth and increase customer satisfaction.
  • Team Leadership: Lead and manage a team of banking professionals, providing guidance, coaching, and development opportunities to ensure their success.
  • Operational Excellence: Ensure the efficient and effective operation of our banking processes, identifying areas for improvement and implementing changes to enhance customer experience and business outcomes.
Requirements
  • Experience: 4-6 years of relevant experience in retail banking, with a proven track record of delivering exceptional customer service and driving business growth.
  • Education: Post-secondary degree in a related field of study, such as business or finance.
  • Skills: Advanced knowledge of retail banking products and services, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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