Credit Card Call Center Representative

2 weeks ago


Phoenix, Arizona, United States Randstad Full time
Job Title: Credit Card Call Center Agent

Our client in North Phoenix is seeking a skilled Credit Card Call Center Agent to join their team. As a key member of the Credit/Debit Cards team, you will be responsible for providing exceptional customer service while working to resolve customer complaints and inquiries.

Responsibilities:
  • Handle inbound calls per day with a focus on providing quality customer service.
  • Review customer credit card profiles, payments, and accounts to assist with balance understanding.
  • Transfer escalated calls to another department as needed.
  • Work a 8-hour shift between 4AM-2PM or 10:30AM-8:30PM, with 1 weekend day off and 1 week day off.
Requirements:
  • 2 years of experience in a call center or customer service role.
  • High school diploma or equivalent required.
  • Basic computer skills and knowledge of banking operations.
What We Offer:
  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • An incentive and recognition program to reward your hard work.
  • The opportunity to work with a world leader in matching great people with great companies.

Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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