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Logistics Call Center Representative

2 months ago

Phoenix, Arizona, United States Aston Carter Full time
Job Title: Logistics Call Center Agent (Shipper Support)

About the Role:

We are seeking a highly skilled and detail-oriented Logistics Call Center Agent to join our team. As a Dispatcher Call Center Representative, you will be responsible for coordinating and communicating with drivers, warehouses, and facilities to ensure smooth delivery operations.

Key Responsibilities:

  • Act as a Remote Gate Agent, verifying and identifying specifications on trucks and processes
  • Coordinate and communicate with drivers, warehouses, and facilities to ensure timely delivery
  • Provide updates and resolve issues in a fast-paced, high-metric environment
  • Speak with high-volume delivery drivers, handling approximately 200 calls per day

Requirements:

  • 1-2+ years of high-volume call center customer support experience
  • Ability to work in a fast-paced, high-metric environment with a high sense of urgency
  • Excellent communication and problem-solving skills
  • Comfortable working in a 100% onsite environment in Tempe, AZ

What We Offer:

  • Competitive hourly rate of $21
  • Standard Monday-Friday morning shift (8 AM - 5 PM PST)
  • 6-month contract with potential for conversion to permanent employee
  • Opportunity to work a hybrid schedule (2 remote days per week) upon conversion

About Aston Carter:

Aston Carter is a world-class corporate talent solutions provider, specializing in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Equal Opportunity Employer:

Aston Carter is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment and ensuring equal opportunities for all employees.