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Banking Call Center Representative

2 months ago


Phoenix, Arizona, United States Randstad Full time
Job Title: Banking Call Center Agent

We are seeking a highly motivated and customer-focused Banking Call Center Agent to join our team at Randstad. As a Banking Call Center Agent, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced call center environment.

Key Responsibilities:
  • Handle inbound calls from customers regarding their credit card profiles, payments, and account balances.
  • Provide quality customer service while resolving customer complaints and inquiries.
  • Transfer escalated calls to another department as needed.
  • Work weekends as part of a permanent schedule with one day off per week.
Requirements:
  • 2 years of experience in a call center environment.
  • High school diploma or equivalent.
  • Basic computer skills and knowledge of banking operations.
What We Offer:
  • A competitive hourly rate of $20.
  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • A dynamic and supportive work environment.

Randstad is an equal opportunity employer and welcomes applicants from diverse backgrounds. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.