Commercial Collections Specialist
1 week ago
We are a dynamic and collaborative team in the Commercial Real Estate industry, offering a fast-paced environment where you'll have the opportunity to continuously grow and gain valuable insights.
Role OverviewWe are seeking a skilled Commercial Collections Specialist to manage tenant accounts and handle collections processes. The ideal candidate will have a minimum of two years of experience in communicating with tenants about overdue payments and resolving billing issues through meticulous research and diligence.
Key Responsibilities- Conduct collections calls for all past-due balances, ensuring timely resolution and minimizing losses.
- Collaborate with the legal team to prepare notices, promissory notes, and other legal documents related to overdue rent, maintaining compliance with industry regulations.
- Oversee and monitor tenant accounts, ranging from national tenants to small entrepreneurial businesses, providing exceptional customer service and resolving disputes efficiently.
- Handle inbound and outbound calls to discuss outstanding balances, insufficient funds, or returned checks, utilizing strong communication and problem-solving skills.
- Review and reconcile tenant ledgers and accounts, including rent and triple net charges, ensuring accuracy and transparency.
- Resolve disputes by coordinating with tenants, property management, and the accounting team, maintaining a professional and courteous demeanor.
- Prepare and present weekly and monthly updates and status reports on outstanding delinquencies, providing actionable insights for business growth.
- Perform other duties as assigned, contributing to the success of Whitestone REIT's Commercial Real Estate operations.
- At least 2 years of experience in Accounts Receivable or Collections, with a proven track record of success.
- Proficiency in Microsoft Office Suite, particularly Excel, with advanced skills in data analysis and reporting.
- Strong verbal and written communication skills, with the ability to effectively communicate with tenants, internal stakeholders, and external partners.
- Excellent problem-solving and analytical abilities, with a focus on resolving complex issues and minimizing losses.
- Ability to prioritize and multitask in a high-volume, fast-paced environment, maintaining a high level of productivity and accuracy.
- Commercial Real Estate experience is a plus, with knowledge of industry trends and best practices.
- Associate degree required; Bachelor's degree preferred, with a focus on business, finance, or a related field.
- Experience with Yardi and Skip Tracing – LexisNexis is a plus, with advanced skills in data management and analysis.
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