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Renewable Energy Collections Specialist

2 months ago

Houston, Texas, United States Primary Services Full time
About the Role

We are seeking a highly skilled Renewable Energy Collections Specialist to join our team at Primary Services. As a key member of our collections team, you will play a critical role in supporting our client's financial goals and improving customer experience.

Key Responsibilities
  • Specialize in collecting debt owed by customers using various methods to contact individuals with defaulted debts or past-due bills.
  • Reduce Days Sales Outstanding and increase cash flow by managing a high volume of outbound collection calls and resolving customer service issues.
  • Serve as a backup to analysts when they are out of the office and ensure continuity in collection activities.
  • Collect term fees, returned checks, and maintain accurate records of all collection activities in billing and collection systems.
  • Address escalated customer collection issues from the customer care center and coordinate with relevant teams, such as sales, legal, and accounting, to resolve disputes.
  • Advise the remittance group on proper payment application and communicate with customers for necessary remittance information.
  • Suggest new or updated collection policies and procedures to enhance the customer experience and streamline processes.
  • Maintain supporting documentation for any decisions regarding customer drops due to overdue payments, especially in compliance with Public Service Commissions requirements.
  • Prepare monthly reports and assist with accounting reporting requirements as needed.
  • Comply with all company policies and procedures while maintaining a professional level of customer interaction.
Requirements
  • Bachelor's Degree in Accounting or Business, or 3 years of relevant experience in the energy industry.
  • Minimum 5 years of business experience, with at least 3 years of high-volume corporate collections experience.
  • Commercial collections experience is required.
  • Knowledge of billing and collections procedures and proficiency with standard office software packages.
  • Ability to manage multiple responsibilities, prioritize tasks, and maintain a strong attention to detail.
  • Experience with Salesforce is preferred but not required.
  • Self-motivated with excellent written and verbal communication skills.