Front Desk Representative
6 days ago
Location: Home2 Suites Panama City Beach, FL
Job Type: Full-time
About Us: InnVentures is a leading hospitality company with a culture of innovation and entrepreneurship. We operate over 75 hotels in 20+ states and offer a range of benefits to our employees.
Job Summary:We are seeking a Front Desk Agent to provide exceptional guest experiences at our Home2 Suites Panama City Beach location. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring a smooth and efficient check-in and check-out process.
Responsibilities:- Provide friendly and efficient service to guests, responding to their needs and resolving any issues promptly.
- Handle continuous requests in a fast-paced environment, coordinating with other departments to ensure all guest requests are met.
- Answer questions regarding the local area and facilities, providing directions and resources to enhance the guest experience.
- Demonstrate excellent phone etiquette, transferring calls, taking messages, and making reservations as needed.
- Follow proper cash handling procedures and post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Previous customer service experience in a fast-paced environment is ideal.
- Strong verbal and written communication skills are essential.
- Ability to read, write, type, and use basic technology.
- Physical ability to stand for an entire shift and lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays.
- Group insurance, including medical, dental, vision, and company-paid life insurance.
- Paid time off.
- Company-matched 401(k) plan.
- Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
- Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.
- Get paid daily.
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