Customer Service Representative

6 days ago


Joplin, Missouri, United States Indy Leasing dba Aarons Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Indy Leasing dba Aarons. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service, processing customer transactions, and maintaining administrative organization.

Key Responsibilities
  • Customer Acquisition and Maintenance
    • Develop and maintain strong relationships with existing and new customers to drive sales growth and customer satisfaction.
  • Transaction Processing
    • Process customer payments, order forms, and lease agreements in a timely and accurate manner.
  • Administrative Organization
    • Maintain accurate and up-to-date customer information and account status in our computer system.
  • Showroom Support
    • Assist customers on the showroom floor, providing product information and answering questions.
  • Reporting and Communication
    • Report directly to the General Manager or Sales Manager, providing regular updates on customer interactions and sales performance.
Requirements
  • Excellent Interpersonal Skills
    • Develop and maintain strong relationships with customers, colleagues, and management.
  • Professional Appearance and Communication
    • Present a professional image and communicate effectively with customers and colleagues.
  • Computer Operations and Organizational Skills
    • Operate computer systems and maintain accurate records and files.
  • Strong Sales and Customer Service Skills
    • Develop and implement sales strategies to drive growth and customer satisfaction.
  • High Energy Level and Adaptability
    • Work in a fast-paced environment, adapting to changing priorities and customer needs.
Preferred Qualifications
  • Previous Sales or Customer Service Experience
    • Proven track record of success in sales or customer service roles.
  • Computer Literacy and Organizational Skills
    • Proficient in computer systems and able to maintain accurate records and files.


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