Customer Service Representative
2 weeks ago
Job Summary:
WestRock is a global leader in sustainable paper and packaging solutions. We are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities:
- Provide exceptional customer service by responding to inquiries, resolving issues, and exceeding customer expectations.
- Act as the primary point of contact for strategic customers and sales staff, ensuring seamless communication and project execution.
- Develop and manage project timelines, ensuring timely delivery and meeting customer specifications.
- Initiate, track, and prioritize multiple projects, utilizing effective problem-solving skills to achieve sales and customer objectives.
- Communicate effectively with customers and sales representatives regarding project challenges and expectations.
- Review and verify costing and invoicing to ensure accuracy.
- Assist sales teams in technical communications with customers, providing expert knowledge and support.
Requirements:
- High school diploma or equivalent required.
- Minimum 3-5 years' experience in a related field, preferably in customer service or account management.
- Demonstrated understanding of product/project specifications and industry standards.
- Proficient in Microsoft Office (Word and Excel) and other relevant software applications.
- Excellent interpersonal communication skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Reliable attendance record and a commitment to maintaining a high level of accuracy and attention to detail.
WestRock is an Equal Opportunity Employer, dedicated to creating a diverse and inclusive work environment where everyone feels valued and respected.
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