Customer Service Representative

6 days ago


Joplin, Missouri, United States Andrew Parker - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Andrew Parker - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth and success of our business.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with colleagues to ensure seamless service delivery and address any customer concerns.
Requirements
  • Dedicated to Customer Service
    • Strong commitment to delivering exceptional customer service and building long-term relationships.
  • Excellent Communication Skills
    • Effective communication skills to assist customers and coordinate with other agency team members.
  • Proactive Problem-Solving
    • Proactive approach to problem-solving and addressing customer concerns.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure.
  • Opportunities for Growth and Development
    • Opportunities for advancement within the agency and career growth.
  • Valuable Career-Building Experience
    • Gain valuable experience in the insurance industry and develop skills in customer service, communication, and problem-solving.


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