Hospice Care Coordinator
3 days ago
Job Summary:
HopeHealth is seeking an Access Center Coordinator to join our team, responsible for delivering exceptional patient-centered care and providing timely and responsive customer service. As a key member of our Access Center team, you will play a vital role in processing referrals, communicating with internal teams, and ensuring seamless patient care.
About the Role:
We are looking for an experienced professional with a strong understanding of hospice reimbursement, levels of care, and electronic health records. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively within a fast-paced environment.
Responsibilities:
- Process referrals accurately and efficiently, working closely with internal teams to ensure seamless patient care
- Communicate effectively with patients, families, and healthcare professionals regarding patient status and progress
- Collaborate with the Revenue Cycle team to ensure timely and accurate payer information is entered into the Electronic Health Record
- Stay up-to-date on hospice reimbursement policies, levels of care, and relevant regulations
Requirements:
- High school diploma or equivalent required; associate degree, medical assistant, or medical secretary background preferred
- 2+ years of related experience in a healthcare setting, preferably in customer service or coordination roles
- Excellent communication, organizational, and problem-solving skills
- Ability to read and comprehend instructions, correspondence, and medical terminology
- Proficient computer skills, including Microsoft Office and electronic health records software
What We Offer:
- $55,000 - $65,000 per year (based on location and experience)
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with employer match
- Flexible scheduling options to support work-life balance
- Ongoing training and professional development opportunities
**HopeHealth Overview:**
HopeHealth is a not-for-profit organization dedicated to providing compassionate end-of-life care to patients and their families. With over 40 years of experience, we have established ourselves as a leader in home health, palliative, and hospice care in Massachusetts and Rhode Island.
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