Savannah Customer Service Ambassador

3 weeks ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative Role at Mass Markets

As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. This includes ensuring first call resolution through effective problem-solving and call handling. You will also research systems to find missing information as applicable and coordinate with other departments to resolve issues. Additionally, you will accurately document and process customer claims in appropriate systems. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Handle inbound and outbound contacts in a professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues
  • Accurately document and process customer claims in appropriate systems


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