Retail Store Operations Manager

4 weeks ago


Rapid City, South Dakota, United States Michaels Full time

Job Summary

We are seeking a highly skilled Retail Store Operations Manager to lead our store operations and drive sales and profits. As a key member of our team, you will be responsible for delivering a well-merchandised and well-in-stocked store, leading a team of well-trained team members, and providing a customer-centric shopping experience.

Key Responsibilities

  • Assist Store Manager in planning and executing store workload.
  • Lead and manage adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Support and participate in truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Achieve KPI's and manage team to achieve their role KPI's.
  • Manage visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Manage and execute inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach team to achieve results.
  • Interact with others in an accepting and respectful manner.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product, and provide solutions.

Requirements

  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.



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