Bilingual Customer Service Representative

2 months ago


Sioux Falls, South Dakota, United States The GOAL Family of Companies Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner
  • Make outbound calls to customers to provide loan updates and options for repayment assistance
  • Respond to customer emails and mail in a prompt and courteous manner
  • Record customer interactions and update customer records as necessary
  • Perform administrative tasks such as document tracking and recording, payment tracking and recording, and ad-hoc projects as needed
Requirements:
  • Fluency in English and Spanish (a fluency test will be administered)
  • 2+ years of call center customer service experience, preferably in the consumer finance or student loan industry
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Regular and reliable attendance
  • Ability to follow documented best practices and standard operating procedures
  • Ability to communicate in a clear, concise, and professional manner
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success in the role

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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