Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues they may have.
Key Responsibilities:- Answer inbound calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls to customers to provide loan updates and options for repayment assistance
- Respond to customer emails and mail in a prompt and courteous manner
- Record customer interactions and update customer records as necessary
- Perform administrative tasks such as document tracking and recording, payment tracking and recording, and ad-hoc projects as needed
- Fluency in English and Spanish (a fluency test will be administered)
- 2+ years of call center customer service experience, preferably in the consumer finance or student loan industry
- Proficiency in Microsoft Outlook, Word, and Excel
- Regular and reliable attendance
- Ability to follow documented best practices and standard operating procedures
- Ability to communicate in a clear, concise, and professional manner
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive training program to ensure your success in the role
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Bilingual Customer Service Representative
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Bilingual Customer Service Representative
3 weeks ago
Sioux Falls, South Dakota, United States The GOAL Family of Companies Full timeAbout the Role:The GOAL Family of Companies is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...
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