Bilingual Customer Service Representative

3 days ago

Sioux Falls, South Dakota, United States Quality Talent Group Full time
About the Role

We are seeking a highly skilled and customer-focused Teller to join our team at Wells Fargo. As a Teller, you will play a critical role in providing exceptional customer service and support to our clients. This is an exciting opportunity to join a dynamic and growing organization and to develop your skills and career in a fast-paced and rewarding environment.

Key Responsibilities
  • Provide exceptional customer service and support to clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and adhering to company policies and procedures.
  • Work collaboratively with colleagues to achieve team goals and objectives, and to provide a seamless customer experience.
  • Identify and address customer needs, providing solutions and recommendations to meet their financial goals and objectives.
  • Stay up-to-date with company policies, procedures, and products, and to communicate changes and updates to clients as needed.
Requirements
  • 6 months of interacting with customers experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Bilingual speaking and listening proficiency in Spanish/English.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and team members.
  • Experience working with others on a team to meet customer needs.
  • Cash handling experience.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience, including working in personnel, benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and wellbeing. We are committed to diversity, equity, and inclusion in the workplace, and we welcome applications from all qualified candidates.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other legally protected characteristic.

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