Customer Service Representative

2 hours ago


Sioux Falls, South Dakota, United States The First National Bank in Sioux Falls Full time
Job Summary

As a Customer Service Representative at The First National Bank in Sioux Falls, you will play a vital role in delivering exceptional customer experiences. You will provide more than just transactions, building relationships with customers and your team to help them achieve their financial goals.

We are committed to making our customers' financial lives easier and better. Our Customer Service Representatives help our customers by recognizing opportunities to maximize their success and suggesting excellent products and services to achieve their goals.

Our FIRST Values guide our behaviors and decisions, ensuring that we build strong relationships with our customers, employees, shareholders, and communities.

We are looking for a highly motivated and customer-focused individual to join our team. If you are passionate about delivering world-class customer service and building strong relationships, we encourage you to apply.

Key Responsibilities

  • Execute the Sales and Service program of the department when working with customers.
  • Ask questions to open up conversation and uncover solutions and opportunities.
  • Fully understand the products and services that are applicable to their role and recommends those products to our customers when appropriate.
  • Cross-sell and make referrals when they see the opportunity to better serve our customers.
  • Represent the bank in a positive manner in their community and encourages prospects to become customers.
  • Know how their role fits in to the strategic plan of the bank and their department.
  • Strive to meet goals that have been set for them and for their overall team.
  • Understand that their role includes delivering world class customer service by exceeding customer's expectations and building brand loyalty.

Requirements

  • High school diploma required. Relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.
  • Cash-handling, sales and service experience preferred.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail. High degree of accuracy required.
  • Ability to conduct relationships in a manner that ensures cooperation and positive results.
  • Ability to adapt to the needs of the organization and teammates.

What's in it for you?

  • Health Insurance
  • Dental & Vision Insurance
  • Profit Sharing
  • Paid Vacation & Holidays
  • Company paid short and long term disability
  • Tuition Reimbursement Program
  • Employee Banking Perks
  • Community Volunteer time
  • And More


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