Bilingual Customer Service Representative
3 days ago
About the Role
We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
- Understand and adhere to company policies and procedures to ensure consistent and high-quality service.
- Take ownership of customer satisfaction and strive to resolve issues in a timely and effective manner.
- Utilize strong communication and interpersonal skills to build rapport with customers and colleagues.
- Participate in ongoing training and development to enhance skills and knowledge.
- Meet or exceed performance metrics and standards.
Requirements
- High school diploma or equivalent required.
- 1+ year of customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in a second language (English and Spanish required).
What We Offer
- Competitive hourly rate.
- Opportunities for career advancement and professional growth.
- Comprehensive training program.
- Flexible scheduling options.
- Recognition and rewards for outstanding performance.
Our Culture
We value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks to support your physical, emotional, and financial well-being. Join our team and become a part of a dynamic and growing organization that values its employees and customers alike.
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