Customer Service Representative

4 weeks ago


Sioux Falls, South Dakota, United States SNB Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at SNB. As a Customer Service Representative, you will be the front-line ambassador in delivering exceptional customer service and representing our brand.

Key Responsibilities

  • Provide top-notch service to every customer
  • Maintain a cash drawer, including taking in and giving out cash and balancing
  • Process transactions accurately and efficiently
  • Receive loan, safe-deposit box, and credit card payments
  • Process cash services
  • Redeem U.S. Savings Bonds
  • Identify customer needs through qualifying questions and refer appropriate services and products

Requirements

  • Excellent customer service and problem resolution skills
  • Excellent attention to detail and understanding of banking
  • Ability to identify missing items and work accurately under deadlines
  • Independent thinking and analytical skills
  • Self-motivation and strong oral and written communication skills
  • Ability to navigate multiple computer systems and programs
  • Team-oriented and ability to work collaboratively across all levels of the organization

About SNB

Security National Bank was chartered in 1884 in Sioux City, Iowa, and has been serving the community for over 130 years. We believe in doing what's right and taking care of our customers, employees, and community. We offer a comprehensive benefit package, including medical, dental, short and long-term disability, life insurance, paid time off, and a 401(k) savings plan.

Why Work at SNB?

We offer a dynamic and supportive work environment where you can grow and develop your skills. Our team is dedicated to providing exceptional customer service and making a difference in our community. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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