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Strategic Accounts Business Development Representative

2 months ago

Little Chute, Wisconsin, United States Heartland Group Inc Full time
Job Summary

The Strategic Accounts Representative is a key role within the Heartland Group Inc. team, responsible for driving sales growth and account penetration within assigned customer target lists. This position will support the company's efforts to best serve key strategic accounts by acting as the account manager for specific assigned accounts.

Key Responsibilities
  • Inside Sales Function:
    • Develop and execute a business plan to achieve volume and profit targets.
    • Establish, develop, and maintain business relationships with dormant, prospective, and specific current customers to generate new business for the organization's products/services.
    • Make telephone calls and presentations to customers to demonstrate products and services and to assist them in selecting those best suited to their needs.
    • Research sources for developing prospective customers and for information to determine their potential.
    • Develop clear and effective written proposals and quotations for current and prospective customers, in accordance with company standards.
    • Coordinate with sales management, accounting, logistics, shipping, production, and customer service to ensure customer problems and complaints are handled accordingly and timely, including late payments.
  • Account Manager/Customer Service Function:
    • Serve as the lead point of contact for assigned national accounts.
    • Develop and strengthen Heartland's relationships with assigned national customers, striving for long-term relationships.
    • Understand the customer's needs and generate sales to meet these needs.
    • Serve as the interface between Customer Service and the Sales team.
    • Ensure timely delivery of products to customers.
    • Communicate the progress of monthly initiatives to internal customers and/or Leadership.
    • Forecast and track key account metrics.
    • Prepare reports on account status.
Requirements
  • Competencies:
    • Excellent communication skills: The ability to communicate effectively to both internal and external customers.
    • Organized: The ability to track, know the details, and create plans to grow HRTLP business with accounts.
    • Resiliency
    • Financial/business acumen
    • Adaptability: The extent to which an individual can fit into a changing work environment.
    • Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations in order to clearly understand others' messages and intent, and received and processes feedback.
    • Customer Orientated: The extent to which to which an individual desires to service both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
    • Detail Orientated: The ability of the individual to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
    • Problem Solving: The ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
    • Relationship Building: The ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
    • Sales Ability: The ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects or clients.
    • Self Motivated: The ability to reach a goal or perform a task with little supervision or direction.