Service Advisor

5 hours ago


Carson, California, United States Inland Kenworth Us INC Full time
Job Title: Service Advisor

Join Inland Kenworth Us INC as a Service Advisor and be part of a dynamic team of professionals who are dedicated to providing exceptional customer service and ensuring the highest standard of service to all our customers.

Job Summary:

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. This role requires strong interpersonal skills, team player, helpful and cheerful with sales approach, ability to proactively problem-solve and think logically, good verbal and strong written communication skills, and 3+ years related experience and/or training; or equivalent combination of education and experience.

Responsibilities:
  • Greet and welcome customers at their unit in a timely manner while maintaining high customer satisfaction standards
  • Handle telephone inquiries regarding appointments and work in process
  • Complete walk-around inspection including vehicle/equipment, and recommend additional needed service including checking for any outstanding recall notices
  • Arrange for the Lead Hand to test drive the vehicle with the customer to confirm the problem, or refer to the test technician
  • Determine and follow OEM warranty procedures
  • Write up customer's vehicle/equipment problems accurately and clearly on repair orders
  • Set expectation with the customer and inputs information into service dept computer system
  • Determine path of repair while verifying accuracy of repairs and documents
  • Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
  • Advise customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specification
Requirements:
  • Strong interpersonal skills, team player, helpful and cheerful with sales approach
  • Ability to proactively problem-solve and think logically
  • Good verbal and strong written communication skills
  • 3+ years related experience and/or training; or equivalent combination of education and experience
  • Post-secondary diploma or trade certification helpful but not required
  • Strong ability to listen to other's and be able to interpret issues and pass on to others
  • Good mechanical aptitude and great organizational skills
  • Strong computer skills, able to learn new computer programs and accurate keyboarding of data
  • Functions well with large volume and fast-paced work environment
  • Accountability and dependability with strong time management
  • Must be able to lift a minimum of 25 kgs or 50 lbs on occasion
  • Must be able to walk around shop floor/parts department and sit/stand at service counter
Benefits:
  • Medical
  • Dental
  • Vision
  • Prescription benefits
  • 401k with employer matching program
  • Flexible Savings Account
  • Health Savings Account (available with some medical programs)
  • Long Term and Short-Term Disability
  • Life Insurance and Accidental Death and Dismemberment Insurance
  • On-going training opportunities

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