Service Advisor
5 hours ago
Join Inland Kenworth Us INC as a Service Advisor and be part of a dynamic team of professionals who are dedicated to providing exceptional customer service and ensuring the highest standard of service to all our customers.
Job Summary:The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. This role requires strong interpersonal skills, team player, helpful and cheerful with sales approach, ability to proactively problem-solve and think logically, good verbal and strong written communication skills, and 3+ years related experience and/or training; or equivalent combination of education and experience.
Responsibilities:- Greet and welcome customers at their unit in a timely manner while maintaining high customer satisfaction standards
- Handle telephone inquiries regarding appointments and work in process
- Complete walk-around inspection including vehicle/equipment, and recommend additional needed service including checking for any outstanding recall notices
- Arrange for the Lead Hand to test drive the vehicle with the customer to confirm the problem, or refer to the test technician
- Determine and follow OEM warranty procedures
- Write up customer's vehicle/equipment problems accurately and clearly on repair orders
- Set expectation with the customer and inputs information into service dept computer system
- Determine path of repair while verifying accuracy of repairs and documents
- Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
- Advise customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specification
- Strong interpersonal skills, team player, helpful and cheerful with sales approach
- Ability to proactively problem-solve and think logically
- Good verbal and strong written communication skills
- 3+ years related experience and/or training; or equivalent combination of education and experience
- Post-secondary diploma or trade certification helpful but not required
- Strong ability to listen to other's and be able to interpret issues and pass on to others
- Good mechanical aptitude and great organizational skills
- Strong computer skills, able to learn new computer programs and accurate keyboarding of data
- Functions well with large volume and fast-paced work environment
- Accountability and dependability with strong time management
- Must be able to lift a minimum of 25 kgs or 50 lbs on occasion
- Must be able to walk around shop floor/parts department and sit/stand at service counter
- Medical
- Dental
- Vision
- Prescription benefits
- 401k with employer matching program
- Flexible Savings Account
- Health Savings Account (available with some medical programs)
- Long Term and Short-Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- On-going training opportunities
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