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IT Support Specialist

2 months ago

Westminster, Colorado, United States Infinity Systems Full time
About Infinity Systems

Infinity Systems is a leading provider of IT solutions, dedicated to delivering exceptional service to our clients. Our team is passionate about innovation and customer satisfaction.

Job Description

We are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing timely and effective support for their IT-related queries.

Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring that our customers receive the highest level of service. You will work closely with our internal teams to identify and resolve complex technical issues, and provide proactive support to prevent future problems.

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for:

  • Responding to customer inquiries and resolving technical issues in a timely and professional manner
  • Collaborating with internal teams to identify and resolve complex technical issues
  • Providing proactive support to prevent future problems
  • Documenting and tracking customer interactions and issues

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about innovation and customer satisfaction, and we are committed to delivering exceptional service to our clients.