Personal Lines Client Advocate
2 weeks ago
The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team in Hyannis, MA. This is a hybrid position that requires strong communication and organizational skills.
Key Responsibilities:- Proactively manage an assigned book of business, acting as the primary client relationship manager for account servicing and maintenance.
- Handle inquiries regarding insurance coverages, policy changes, and general insurance questions related to lines of business.
- Process billing, service, and endorsement requests, along with necessary paperwork.
- Act as liaison between customers and carriers, working closely with both parties to ensure a mutually beneficial relationship.
- Maintain knowledge of all company systems and offerings.
- Bachelor's degree
- At least 3 years of experience in customer service and/or sales in the P&C insurance industry
- Strong interpersonal skills and ability to effectively communicate via phone or email
- Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
- Self-directed with good decision-making and time management skills
- Proficient PC skills; knowledge of insurance software, including AMS360
- MA Resident P&C license
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include company-paid life insurance, long-term and short-term disability, medical, dental, vision, and FSA/HSA plans, 401(k) with company match, and generous PTO.
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