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Customer Service Representative

2 months ago

OH United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Drug GM department. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Customer Service: Create a welcoming and inclusive environment for customers, answering questions and providing product information to ensure a positive shopping experience.
  • Product Knowledge: Develop and maintain knowledge of products sold within the department, including ingredients, features, and benefits.
  • Visual Merchandising: Maintain visually appealing store displays and ensure accurate labeling and inventory of merchandise.
  • Operations: Assist in receiving and stocking merchandise, reporting discrepancies, and maintaining a clean and organized store environment.
  • Safety and Security: Reinforce safety programs, identify potential hazards, and report incidents to management.
Requirements
  • Communication Skills: Effective communication and interpersonal skills to interact with customers, colleagues, and management.
  • Product Knowledge: Ability to learn and maintain knowledge of products sold within the department.
  • Math Skills: Basic math skills to handle cash, operate a cash register, and perform other sales-related tasks.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales and profit goals.
About Us

Kroger is a leading grocery retailer with a rich history of innovation and customer satisfaction. We are committed to providing a positive and inclusive work environment, where associates can grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.