Customer Technical Specialist
4 weeks ago
At LaunchPoint PEO, we are seeking a skilled Service Desk Analyst to provide technical support to our clients. This role involves troubleshooting and maintaining Microsoft Office 365 Suite and Windows Operating Systems, as well as utilizing Role Based Access Control (RBAC) to determine authorized network access. The ideal candidate will have experience working with various Microsoft Windows operating systems and possess professional written and interpersonal skills. Additionally, they should be comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs.
Responsibilities:- Provide Tier 1 Remote Support, Desktop Support and Field Technician Support.
- Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
- Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
- Coordinate Hardware delivery, maintenance, installations, and upgrades.
- Perform software installations and remediation to ensure application reliability.
- Responsible for account management (password reset, account maintenance).
- Create email accounts, change status in Active Directory.
- Monitor, manage, and secure employees' mobile device.
- User support for network and desktop hardware and software complication and training.
- Diagnose IT and network problems, and recommend and/or implement solutions.
- Implement Virtual Desktop infrastructure allowing virtual desktop management.
- Basic Qualifications
- HS Diploma or GED or 3 years of relevant experience.
- U.S. Citizenship required; ability to obtain Secret (or higher) clearance.
- Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs.
- Experience working with various Microsoft Windows operating systems.
- Professional written and interpersonal skills are essential when communicating with Clients.
- Experience installing and configuring computer systems and applications.
- Preferred Qualifications
- 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services.
- ITIL foundation certification or familiarity with ITIL methodologies and best practices.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Industry-specific certification may be required.
- Medical / Vision and Dental Plans.
- Holiday and Personal Time Off Pay.
- 401K plan.
- Life Insurance.
- Education and Training Assistance Program (discussed during the on boarding process).
- Incentive Plans and Referral Bonuses.
- Employee Assistance Programs.
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