Patient Service Representative

2 weeks ago


San Antonio, Texas, United States Summit Health Inc Full time
About Our Company

We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care. Our multispecialty and urgent care providers serve millions of patients through our operating companies, including VillageMD, Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

Job Description

We're seeking a Patient Service Representative to help us transform primary care delivery and patient service. As a national leader in healthcare, we've partnered with top Primary Care Physicians and Advanced Practice Providers, equipping them with digital tools, proven strategies, and support.

Key Responsibilities:
  • Provide inbound and outbound phone support using telephony and EMR systems.
  • Process requests with operational accuracy and excellence.
  • Schedule appointments and demonstrate active listening to identify and analyze client problems.
  • Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat.
  • Ensure all barriers to care are addressed.
Requirements:
  • High school diploma or GED.
  • Experience working in a fast-paced, high-growth call center.
  • Excellent telephone etiquette.
  • Skilled in basic computer operations and EMR.
  • Service center excellence.
  • Experience in the medical or health insurance field preferred.
  • Bilingual in English and Spanish preferred.
About Our Commitment

We value the critical role that health and wellness play in the lives of our team members and their families. Our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

We're an equal opportunity employer and do not discriminate on the basis of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.



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