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Customer Service Representative

2 months ago

Cutler Bay, Florida, United States Potamkin Hyundai Full time
Job Summary

We are seeking a highly skilled and customer-focused Cashier and Sales Associate to join our team at Potamkin Hyundai. As a key member of our service and parts department, you will be responsible for providing exceptional customer service, processing payments, and ensuring customer satisfaction.

Key Responsibilities
  • Collect all payments for the service and parts department
  • Conduct telephone and in-person transactions in a courteous and prompt manner
  • Summarize parts and service sales to balance daily bank deposits
  • Telecheck all personal and business checks and note approval numbers
  • Process credit card payments
  • Close all repair orders
  • Perform other duties as assigned
Requirements
  • Associate degree or equivalent
  • Six months or more related experience and/or training
  • Excellent communication and customer service skills
  • Ability to read and comprehend instructions and information
  • Professional personal appearance
  • Ability to meet company production and quality standards
  • Customer service skills, including attention to detail and teamwork
  • Physical requirements, including sitting, standing, walking, and lifting
Working Conditions

This position requires working in an air-conditioned environment, with regular sitting, standing, and walking. Lifting up to 25 pounds is occasionally required. Repetitive hand and finger movement is also necessary.

Expectations
  • Determine management and quality requirements by asking questions and listening
  • Attend company meetings as required
  • Maintain a follow-up system to encourage follow-through with assigned projects
  • Work evening, weekend, and holiday hours as required
  • Establish personal performance goals consistent with company standards
  • Review and analyze actions to determine how to better utilize time and plans
  • Understand business terminology and stay up-to-date with technology changes
  • Follow lawful directions from supervisors and understand work rules and procedures
  • Participate in performance management and interact well with others
  • Uphold company non-disclosure and confidentiality policies