Customer Service Representative

4 weeks ago


Palm Bay, Florida, United States U-Haul Full time
Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of support and assistance with their rental equipment needs.

Key Responsibilities:

• Assist customers with rental equipment and provide guidance on product usage and services

• Use U-Scan technology to manage rentals and inventory

• Move and hook up U-Haul trucks and trailers

• Clean and inspect equipment on the lot, including checking fluid levels

• Answer customer questions and educate them on products and services

• Prepare rental invoices and accept equipment returned from rental

• Install hitches and trailer wiring

• Fill propane and drive a forklift (certification offered through U-Haul upon employment)

Requirements:

• Valid driver's license and ability to maintain a good driving record

• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

• Career stability

• Opportunities for advancement

• Mindset App Reimbursement

• Gym Reimbursement Program

• Health insurance & Prescription plans, if eligible

• Paid holidays, vacation, and sick days, if eligible

• Life insurance

• MetLaw Legal program

• MetLife auto and home insurance

• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• 24-hour physician available for kids

• Dental & Vision Plans

• Business travel insurance

• You Matter EAP

• LifeLock Identity Theft Protection

• Critical Illness/Group Accident Insurance

• Dave Ramsey's SmartDollar Program

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