Membership Experience Coordinator

4 days ago


Woburn, Massachusetts, United States Planet Fitness Full time
Job Summary
The Membership Experience Coordinator at Planet Fitness is responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience every time they visit our gym. This is a fantastic opportunity for someone who is passionate about fitness and has a knack for providing top-notch service.

Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including checking members into the system and responding to member inquiries.
  • Assist with new member sign-ups and facilitate updates to member accounts.

Requirements
  • 2+ years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Able to work a flexible schedule, including evenings and weekends.
  • High school diploma or equivalent required.

Benefits
  • FREE Black Card membership after 30 days of employment.
  • Eligible for bi-weekly team production bonus and monthly mystery shop bonuses.
  • Full-time eligible for 50% company paid benefits after 90 days of employment.


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