Shift Operations Coordinator
22 hours ago
A Shift Leader opportunity has arisen at Planet Fitness, seeking a skilled professional to oversee gym operations and deliver exceptional member experiences. This role requires strong leadership skills, customer service expertise, and the ability to work collaboratively as part of a dynamic team.
Responsibilities:
- Maintain a welcoming atmosphere and ensure staff adheres to superior customer service standards.
- Provide backup support to Assistant Manager and Club Manager as needed.
- Oversee member service delivery, ensuring a consistently high level of customer satisfaction.
- Address employee issues or concerns in a fair and timely manner.
Requirements:
- Proven customer service skills, preferably within the fitness industry.
- Prior experience working as a Member Service Representative at Planet Fitness.
- Strong supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- A hardworking, enthusiastic, and energetic individual with excellent problem-solving abilities.
Benefits:
- Bonus based on performance
- Competitive salary ($25-$35 per hour)
- Opportunity for career advancement
- Ongoing training and development
Working Conditions:
- Regular standing and walking during shifts
- Continuous communication with colleagues and members
- Occasional lifting up to 50 lbs
- Exposure to minor chemicals during shifts
Additional Perks:
- Eligible for bi-weekly team bonuses, monthly mystery shop rewards, and monthly shift leader incentives
- Free Black Card membership after 30 days of employment
- Full-time employees eligible for 50% company-paid benefits after 90 days of employment
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