Shift Operations Coordinator

22 hours ago


Woburn, Massachusetts, United States Planet Fitness Full time
Job Summary:
A Shift Leader opportunity has arisen at Planet Fitness, seeking a skilled professional to oversee gym operations and deliver exceptional member experiences. This role requires strong leadership skills, customer service expertise, and the ability to work collaboratively as part of a dynamic team.

Responsibilities:
  • Maintain a welcoming atmosphere and ensure staff adheres to superior customer service standards.
  • Provide backup support to Assistant Manager and Club Manager as needed.
  • Oversee member service delivery, ensuring a consistently high level of customer satisfaction.
  • Address employee issues or concerns in a fair and timely manner.

Requirements:
  • Proven customer service skills, preferably within the fitness industry.
  • Prior experience working as a Member Service Representative at Planet Fitness.
  • Strong supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • A hardworking, enthusiastic, and energetic individual with excellent problem-solving abilities.

Benefits:
  • Bonus based on performance
  • Competitive salary ($25-$35 per hour)
  • Opportunity for career advancement
  • Ongoing training and development

Working Conditions:
  • Regular standing and walking during shifts
  • Continuous communication with colleagues and members
  • Occasional lifting up to 50 lbs
  • Exposure to minor chemicals during shifts

Additional Perks:
  • Eligible for bi-weekly team bonuses, monthly mystery shop rewards, and monthly shift leader incentives
  • Free Black Card membership after 30 days of employment
  • Full-time employees eligible for 50% company-paid benefits after 90 days of employment


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