Customer Service Resolution Specialist
2 days ago
We are seeking a highly skilled Customer Service Resolution Specialist to join our team at the City of Minneapolis. This is a unique opportunity to work in a dynamic environment, resolving complex customer issues related to city billing, permits, and business licenses.
Key Responsibilities:
- Provide exceptional customer service, addressing customer complaints and concerns in a professional and effective manner.
- Analyze and resolve complex billing and permit issues, working closely with customers and internal stakeholders.
- Collaborate with colleagues to develop and implement innovative solutions to improve customer service and operational efficiency.
- Stay up-to-date with changing regulations, policies, and procedures, applying this knowledge to provide accurate information to customers.
About the Role:
This is a full-time position, offering a competitive salary range of $55,000 - $65,000 per year, depending on experience.
What We Offer:
- A dynamic and supportive work environment.
- The opportunity to make a meaningful impact on the lives of our citizens.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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