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Customer Success Associate

2 months ago

Ames, Iowa, United States Workiva Full time

About the Role

The Customer Success Associate supports the Customer Success team by providing exceptional service, document setup, and collaboration. This individual will create, implement, and tag customer documents using industry-leading software to meet their document setup needs.

Key Responsibilities

  • Create and implement customer documents using industry-leading software
  • Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
  • Apply XBRL tagging information to financial statements and statement footnotes
  • Tie-out of XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
  • Provide exceptional customer service to internal and external customers

Requirements

  • Must be currently enrolled in a degree-seeking program, preferably in business or a related field

Preferred Qualifications

  • Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
  • Professional, outgoing, energetic personality with excellent interpersonal skills
  • Ability to work independently and take initiative
  • Attention to detail and follow-through are required
  • Must be technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc
  • Experience using Excel, Word, Google Docs, and similar word processing programs

Work Environment

  • Minimal travel
  • Reliable internet access for any period of time working remotely
  • Must be authorized to work in the United States and not require sponsorship now or in the future

Benefits

  • Salary range in the US: $21.00
  • 401(k) participation and match
  • Paid sick leave
  • A unique opportunity to further your learning experience through additional internship seasons

Workiva's Commitment to Diversity and Inclusion

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected characteristic.