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Customer Service Assistant Manager
2 months ago
We are seeking a highly skilled Customer Service Assistant Manager to join our team at A.C.E. Executives. This role is responsible for providing exceptional customer service and support to our clients, ensuring a high level of satisfaction and loyalty.
Key Responsibilities- Interact with customers daily to inform them of our products and services through direct interactions.
- Perform needs assessments and recommend products and services or pass along consumer leads to the sales department.
- Ensure quality service to external customers and answer inquiries in a timely and professional manner.
- Process sales orders and data entry with high accuracy.
- Take initiative to resolve de-escalations or complaints and maintain a positive representation of the company at all times.
- Utilize training materials to ensure a smooth transition into a successful Sales/Customer Retention position.
- Participate in team-based training sessions to enhance employee performance and customer satisfaction.
- Must have great attention to detail and be a team player.
- Previous customer service and sales experience are a plus.
- Strong communication skills and organizational abilities are essential.
- Must be personable and comfortable interacting with customers daily.
- Desire to participate in professional development and take on new responsibilities.
- Self-motivated and comfortable working both independently and as part of a team.
- Customer service or customer relationship experience is required.
- Ability to perform at a high level in a fast-paced environment.
- Competitive wages and merit-based advancement opportunities.
- Uncapped bonuses and incentive plan.
- Company events and a positive work environment.
