Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our clients at ca-machine. Your role will involve responding to customer inquiries, resolving issues efficiently, and maintaining healthy relationships with our clients. To succeed in this position, you should have a clear understanding of our products, company policies, and procedures. Excellent communication and interpersonal skills are essential for this role.
Responsibilities
- Handle customer complaints actively and resolve them in a timely manner.
- Provide accurate and detailed information to customers.
- Process customer orders and calculate charges.
- Manage customer information and track issues.
- Generate sales leads and open customer accounts.
- Explain product details to customers and review account information for changes.
- Maintain a positive relationship with customers and ensure high-quality service.
- Communicate policy changes to customers and provide updates.
Requirements
- Ability to work under pressure and meet deadlines.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills.
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