Senior Manager, Customer Insights

2 weeks ago


Mettawa, Illinois, United States AbbVie Full time
Job Summary

AbbVie is seeking a highly skilled Senior Manager, Customer Insights to join our Marketing Analytics and Business Insights (MABI) function. This role will be part of an Analytics Center of Excellence (COE) that aims to differentiate AbbVie as a leader in omnichannel customer experiences and build lasting relationships with Health Care Professionals (HCPs) through data-driven insights.

Key Responsibilities
  • Develop and execute analytics strategies to drive business growth and improve customer experiences.
  • Design and implement test-and-learn strategies to measure the impact of marketing stimuli and optimize omnichannel experiences.
  • Collaborate with cross-functional teams to develop and communicate analytic plans that drive business results.
  • Stay up-to-date with industry trends and best practices in analytics and data science.
Requirements
  • Bachelor's degree in a quantitative field, such as engineering, sales, marketing, or analytics.
  • 7+ years of experience in analytics, with a focus on customer insights and omnichannel experiences.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas to non-technical stakeholders.
  • Experience with data visualization tools and programming languages, such as SQL, Python, and R.

What We Offer

AbbVie offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.



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